1. Privacy Policy Overview
VOODIES LTD ("VOODIES", "we", "us", or "our") is a food retail business based in the United Kingdom and operating the website https://voodies.site (the "Website"). We are committed to protecting your privacy and handling your personal information in a fair, transparent, and secure manner.
This Privacy Policy explains how we collect, use, and protect your personal data when you:
- browse and interact with our Website;
- make product inquiries or place orders for our specialty food products;
- contact us by phone, email, or via online forms; or
- receive marketing or service communications from us.
VOODIES LTD is the data controller responsible for your personal information. Our registered address is Flat 28 Palmeira Avenue Mansions, 21–23 Church Road, Hove, England, BN3 2FA.
2. Information We Collect
We may collect and process the following categories of personal data about you, depending on how you interact with us:
2.1 Identity and contact details
- Full name
- Email address
- Telephone number
- Postal address and delivery address
2.2 Order and transaction information
- Details of the products you browse, select, or order
- Order history and preferences (for example, product categories or regularly purchased items)
- Delivery instructions and related notes you choose to share
- Limited payment-related data, such as payment method and transaction confirmation from our payment providers (we do not store your full card details)
2.3 Website usage and technical data
- IP address and approximate location
- Device type, browser type, and operating system
- Pages visited, time and date of visits, and referring websites
- Interactions with our Website features, such as navigation to product categories, viewing featured items, or completing forms
2.4 Communication records
- Content of your messages when you contact us by email, phone, or through our forms (for example, order inquiries, product questions, or feedback)
- Records of our responses and follow-up communications
2.5 Marketing and preference information
- Your preferences for receiving marketing communications and updates about VOODIES LTD
- Records of any consents you provide or withdraw relating to marketing or cookies
We typically collect personal information directly from you, for example when you submit an inquiry or place an order. We may also collect technical data automatically through cookies and similar technologies when you use our Website.
3. How We Use Your Information
We use your personal information only where it is lawful for us to do so and for the specific purposes described below:
3.1 Providing products and processing orders
- To accept, confirm, and manage your orders or product inquiries;
- To prepare, package, and deliver your selected food products;
- To communicate with you about order status, delivery times, and any issues that may affect your purchase.
3.2 Customer support and communication
- To respond to questions about our products, categories, or featured items;
- To assist with order changes, cancellations, refunds, or complaints;
- To manage any other customer service interactions.
3.3 Marketing and updates (with consent where required)
- To send you news about VOODIES LTD, including new product launches, curated selections, and special offers, where you have opted in or where we are otherwise permitted to do so under UK law;
- To invite you to provide feedback or testimonials to help us highlight real customer experiences.
3.4 Website operation and improvements
- To operate, maintain, and improve our Website, including navigation between pages such as About, Categories, Products, Featured, Ordering, Guide, Testimonials, and Contact Us;
- To understand how visitors use our Website so we can improve clarity, responsiveness, and user experience;
- To help ensure the Website is secure and functions properly across devices.
3.5 Legal, regulatory, and business purposes
- To comply with our legal obligations, including UK tax, accounting, and consumer protection requirements;
- To prevent, investigate, or respond to fraud, misuse, security incidents, or other harmful activity;
- To establish, exercise, or defend legal claims.
4. Legal Basis for Processing
VOODIES LTD processes your personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We rely on the following legal bases:
4.1 Contractual necessity
We process your personal information when it is necessary to enter into or perform a contract with you, for example when you place an order, request a quote, or ask us to take pre-contractual steps at your request.
4.2 Legitimate interests
We may process your data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes:
- improving our Website, products, and customer experience;
- maintaining network and information security;
- responding to general inquiries and feedback;
- maintaining limited records of purchasing patterns to curate relevant food selections.
4.3 Consent
Where required by law, we rely on your consent to send you direct electronic marketing communications and to place certain non-essential cookies or similar technologies on your device. You may withdraw your consent at any time by following the unsubscribe instructions in our communications or by contacting us directly.
4.4 Legal obligations
We process your information when it is necessary for us to comply with our legal obligations, for example in relation to record-keeping, tax, accounting, and responding to lawful requests from public authorities.
6. Data Retention
We retain your personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, tax, accounting, or reporting requirements.
When determining the appropriate retention period, we consider:
- the amount, nature, and sensitivity of the personal data;
- the potential risk of harm from unauthorised use or disclosure of your data;
- the purposes for which we process your data and whether we can achieve those purposes through other means;
- the applicable legal requirements in the United Kingdom.
In general:
- basic customer and order records are kept for up to six years after your last interaction, to comply with tax and accounting obligations and to help us respond to any queries about historical transactions;
- correspondence and inquiry records are usually retained for a shorter period, unless they form part of an ongoing matter;
- marketing-related data is kept until you withdraw consent or opt out, at which point we will retain a minimal record of your preference to ensure we respect your choice.
Once personal data is no longer required, we will securely delete, anonymise, or otherwise remove it from our systems.
7. Your Data Rights
Under UK data protection law, you have several important rights in relation to your personal information. Subject to certain conditions and exemptions, you may:
- Access your personal data and receive a copy of the information we hold about you;
- Rectify inaccurate or incomplete personal data;
- Erase your personal data in certain circumstances (the "right to be forgotten");
- Restrict the processing of your data in specific situations;
- Object to our processing where we rely on legitimate interests or are using your data for direct marketing;
- Data portability: receive your personal data in a structured, commonly used, and machine-readable format and have it transmitted to another controller where technically feasible and legally required;
- Withdraw consent at any time where we rely on your consent (for example, for certain marketing communications or cookies);
- Lodge a complaint with the UK Information Commissioner's Office (ICO) if you are unhappy with how we handle your data.
To exercise any of these rights or to ask a question about your privacy, please contact us using the details in the Contact Information & Policy Updates section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your data (or exercise any other rights).
9. Data Security Measures
We take the security of your personal information seriously. VOODIES LTD implements appropriate technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or damage.
These measures may include:
- using secure hosting and transport technologies to help protect data in transit and at rest;
- restricting access to personal data to authorised personnel and service providers who need it to perform their duties;
- using passwords, access controls, and, where appropriate, encryption;
- maintaining procedures for handling suspected data breaches and, where required, notifying you and the relevant authorities.
While we strive to protect your personal information, no system can be guaranteed to be completely secure. You can also help by keeping your devices and accounts secure and by contacting us promptly if you suspect any unauthorised use of your data in connection with our services.
10. International Data Transfers
VOODIES LTD is based in the United Kingdom. Some of our service providers or their systems may be located outside the UK or may use infrastructure in other countries. This means your personal data may be transferred to or stored in jurisdictions that may not provide the same level of data protection as the UK.
Where we transfer your personal information outside the UK, we take steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. These safeguards may include:
- using countries that have been recognised as providing an adequate level of protection for personal data; and/or
- entering into contracts which contain approved standard data protection clauses with our service providers.
You can contact us for more information about the safeguards we use in connection with international data transfers.
11. Contact Information & Policy Updates
11.1 How to contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or how VOODIES LTD handles your personal information, please contact us using the following details:
Flat 28 Palmeira Avenue Mansions,
21–23 Church Road,
Hove, England, BN3 2FA
United Kingdom
If you are unhappy with how we have used your personal data, you can also lodge a complaint with the UK Information Commissioner's Office (ICO). Further details are available on the ICO website.
11.2 Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or how we deliver our services. When we make significant changes, we will take appropriate steps to inform you, for example by posting a prominent notice on our Website or by contacting you directly where we have your contact details and it is appropriate to do so.
We encourage you to review this page periodically to stay informed about how we protect your personal information. The updated version will be indicated by the "last updated" date at the beginning of this policy, if provided.
You can continue to learn more about VOODIES LTD, our curated food products, and how to place orders throughout our site.