Terms and Conditions

1. Introduction

Welcome to the Terms and Conditions of VOODIES LTD ("VOODIES", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website located at https://voodies.site/ (the "Site") and any related services we provide for browsing and purchasing specialty food products in the United Kingdom. By using our Site or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Acceptance of Terms

By accessing, browsing, or using voodies.site in any way, including submitting an order or enquiry, you:

• Confirm that you are at least 18 years of age and legally capable of entering into binding contracts under UK law; and
• Agree to comply with and be bound by these Terms, as well as any additional terms and policies referenced here or made available on the Site.

If you do not agree with these Terms, you must not use our Site or submit any orders or enquiries through it.

3. Company Information

VOODIES LTD is a food retail business providing a curated selection of specialty food products for customers across the United Kingdom. We operate under the domain https://voodies.site/ and are based at:

VOODIES LTD
Flat 28 Palmeira Avenue Mansions
21–23 Church Road
Hove
England
BN3 2FA
United Kingdom

Our Site is designed to present our offerings, highlight featured products and categories, and facilitate customer engagement, orders, and enquiries in a modern, clear, and user-friendly way.

4. User Obligations

When using our Site, you agree to:

• Provide accurate, current, and complete information when submitting any enquiry or order, including your contact and delivery details.
• Use the Site only for lawful purposes and in accordance with these Terms and all applicable laws and regulations in England and Wales and the wider United Kingdom.
• Not misuse the Site by knowingly introducing viruses, malicious code, or engaging in any activity that may disrupt, damage, or impair the proper functioning of the Site.
• Not attempt to gain unauthorised access to the Site, its servers, or any related systems or databases.

You are responsible for any activity carried out under your name, email address, or contact details when interacting with our Site and services.

5. Product Information

We aim to present clear, accurate, and up-to-date information about our specialty food products, including descriptions, ingredients (where applicable), images, pricing, and availability. However:

• Product descriptions, images, and other information on the Site are provided in good faith and to the best of our ability, but may not always perfectly represent the final product you receive.
• Variations may occur due to seasonal changes, supplier availability, packaging updates, or natural variations in fresh products.
• We reserve the right to change or discontinue products, adjust prices, or update product information at any time without prior notice.

If you have specific dietary, allergen, or usage questions, we encourage you to contact us via our Contact Us or Ordering pages before placing an order or consuming any product.

6. Ordering Process

VOODIES LTD provides a modern and convenient platform for browsing and requesting specialty food products. Our Site is structured to help you efficiently:

• Explore product categories via the Categories page.
• Review detailed product information through the Products and Featured pages.
• Access guidance and practical information on selection and usage via the Guide page.
• Submit orders or enquiries using the dedicated form and instructions on the Ordering page or the Contact Us page.

When you submit an order or enquiry through the Site:

• You are making an offer to purchase specific products or to receive more information, based on the details you have provided.
• We may contact you by email, phone, or other means to confirm details, clarify availability, or propose alternatives where needed.
• Your order will be considered confirmed once we issue a written confirmation to the email address you provided. This confirmation may include a summary of the items requested, pricing, delivery or collection details, and any special terms.

We reserve the right to refuse, limit, or cancel any order or enquiry where reasonable, including in cases of suspected misuse, errors in pricing or product information, or unavailability of stock.

7. Payment Terms

Where payment is taken or arranged in connection with orders placed via the Site or following your enquiry:

• You agree to provide accurate and valid payment details and confirm that you are authorised to use the selected payment method.
• All prices quoted on the Site are in Great British Pounds (GBP) and, unless expressly stated otherwise, are inclusive of applicable UK taxes.
• Delivery or collection charges, if applicable, will either be clearly indicated during the ordering process or communicated to you before your order is confirmed.
• We reserve the right to update prices at any time. However, any confirmed order will not be affected by price changes that occur after confirmation.

Where payments are processed by third-party providers, your use of those payment services may be subject to additional terms and conditions imposed by the relevant provider.

8. Delivery & Collection

VOODIES LTD may offer delivery and/or collection options for eligible orders. Specific options, coverage areas, and any associated charges will be presented as part of the ordering process or communicated to you prior to confirmation. By proceeding with an order that includes delivery or collection, you agree that:

• Any delivery timeframes provided are estimates only. While we aim to meet these timeframes, delays can occur due to factors beyond our reasonable control.
• You are responsible for providing accurate and complete delivery or collection information, including address details and any relevant access instructions.
• For delivery, someone must be available at the designated address to receive the products at the agreed time, particularly where products require prompt refrigeration or specific handling.
• Risk in the products (including responsibility for storage conditions and safe consumption) passes to you upon delivery at the address you have provided or upon collection by you or your representative.

Where you fail to take delivery or collect an order without reasonable notice, we may not be able to guarantee product quality or freshness, and additional charges may apply.

9. Returns & Refunds

We want you to be satisfied with the specialty food products you receive from VOODIES LTD. If you believe that a product is incorrect, damaged, or unsatisfactory, you must contact us promptly using our official channels, such as the Contact Us page, the Ordering page, or by using the contact details set out in these Terms.

Any returns or refunds are subject to our applicable policies in place at the time and may involve:

• Providing details of the issue, including order reference, product information, and supporting photos where appropriate.
• Reasonable timeframes to notify us of the issue, particularly for perishable or fresh products.
• Our assessment of the product condition, nature of the issue, and whether a replacement, refund, or alternative resolution is appropriate.

Nothing in these Terms affects any statutory rights you may have under UK consumer protection law. Where required by law, we will provide refunds, repairs, or replacements in accordance with those rights.

10. Limitation of Liability

To the fullest extent permitted by applicable law, VOODIES LTD and its directors, officers, employees, and agents shall not be liable for any:

• Indirect, incidental, special, punitive, or consequential losses or damages; or
• Loss of profit, revenue, goodwill, business opportunity, or anticipated savings,

arising out of or in connection with your use of our Site, your reliance on any information provided, or any products purchased from us, even if such loss or damage was reasonably foreseeable.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any rights that you are entitled to as a consumer under applicable UK law.

11. Privacy Policy Reference

Your privacy and the protection of your personal data are important to us. Our handling of personal information collected through voodies.site, including details submitted via forms, email, or phone, is governed by our separate Privacy Policy. You should review that policy carefully to understand how and why we collect, use, and store your data.

You can access our Privacy Policy at any time via the Privacy Policy page.

12. Changes to These Terms

We may update or amend these Terms from time to time to reflect changes in our services, legal requirements, or business practices. Whenever we make material changes, we will update the version available on this page and, where appropriate, highlight the changes on the Site.

Your continued use of voodies.site after any changes have been posted will constitute your acceptance of the revised Terms. You should therefore review this page periodically.

13. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, subject always to any mandatory consumer protection rights that may apply in your country of residence within the United Kingdom.

14. Contact Information

If you have any questions, concerns, or requests relating to these Terms and Conditions, or if you need to contact us regarding an order or product issue, you can reach us using the following details:

You may also use the forms provided on our Contact Us or Ordering pages for enquiries related to these Terms or our services.